Cement Tile FAQs and Maintenance

We talk a lot about overage in our office.  Overage is the extra tile that you need to order to allow for waste, cuts, and borders.  We recommend ordering at least 20% overage. Here’s why.

• Cement tile is handmade with rustic characteristics. In a batch of tile, there may be some tiles that you just don’t like due to a color or texture variation.
• These tiles have decorative patterns. That means that a tile installer will likely not be able to get more than 1 cut per tile during the installation process.  And, any tile with a decorative shape or pattern requires more cuts than a solid color square tile.
• Waste.  There must be an allowance for waste with any tile project. There can be some waste during shipping.  But the majority of waste allowance is related to cutting tiles.
• Finally, colors from one manufacturing lot will vary to colors in a different manufacturing lot. If you do not order enough tile to complete your project, it’s extremely likely that a new batch of tile will not match your original order. So, don’t run short to avoid this issue. Measure 1, 2, 3 times and add appropriate overage.

There is a 100 square foot minimum for tiles from the Traditional Collection.
There is a 33 square foot minimum for tiles from the MeaLu Collection.
Any order less than the minimum order requirement must be approved and it will incur a 35% manufacturing surcharge.

Yes! In fact, we always encourage ordering samples prior to ordering your total project. See it, touch it, feel it to make certain you like the tile prior to ordering for your project. Samples are available for purchase. Samples ship via FedEx Ground or FedEx Expedited (upon request).

⇒ ORDER SAMPLES Now

The in-stock material will ship within 2-4 business days from receiving payment. The general lead time for out of stock material is approximately 4-6 weeks. Rush orders may be available upon request. Please check the current lead time before placing an order.

Cement tiles are packaged in full boxed quantities and are shipped via freight truck on a pallet or in a crate.

A residential delivery includes a liftgate for unloading the pallet(s). Delivery is made by a national freight carrier and insurance is included less the overage recommendation. The full-sized freight truck (an 18-wheeler in most cases) will need to have access in and out of the desired delivery location. Inside delivery is not available. Delivery can only be made on a flat, paved surface. If there are delivery concerns, please contact us prior to the shipping date. Anticipated delivery issues are much easier and less costly to fix prior to material departing our warehouse. Any changes made to shipping after the material has left our warehouse will incur additional fees. Freight companies are requested to call ahead to set an appointment for residential deliveries. Deliveries are made Monday-Friday.