Overview
Rustico Tile & Stone (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and how you can contact us with any questions. By using our website or placing an order, you agree to the practices described in this policy
Information We Collect
We collect the following types of information when you interact with our website, place an order, or communicate with us:
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Name
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Email address
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Phone number
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Billing and shipping addresses
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Payment details (processed securely by third-party payment processors; we do not store full payment information)
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Order history
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Photos or design information you send us
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SMS or email interaction information
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Business-related data (company name, contractor license, tax ID, etc.) if provided
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Website and advertising analytics data through Google Analytics, Meta Pixel, and similar tools
How We Use Your Information
We use customer information to:
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Process and fulfill orders
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Arrange freight, shipping, and delivery
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Communicate with you about your order
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Provide customer service
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Maintain your information in our CRM (Zoho)
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Send marketing emails or SMS messages when you opt in
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Improve our website and advertising effectiveness
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Analyze site usage through tracking tools such as Google Analytics and Meta Pixel
How Your Information Is Shared
We do not sell customer information.
However, we do share information with trusted third parties necessary to operate our business, including:
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Shipping carriers (for freight setup and delivery)
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Payment processors (Shopify Payments, PayPal, etc.)
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Zoho (CRM, automation, and communication platform)
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Analytics tools (Google Analytics, Meta Pixel)
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Advertising platforms (Meta, Google Ads)
These parties receive only the information needed to perform their functions.
Data Retention
We retain customer information indefinitely, unless you request otherwise or we are legally required to delete it.
Cookies & Tracking Technologies
Our site uses cookies and similar tracking technologies to:
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Improve website functionality
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Understand browsing behavior
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Run advertising campaigns
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Measure ad effectiveness through tools like Google Analytics and Meta Pixel
You can adjust cookie settings in your browser at any time.
Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information from minors. If we become aware that information has been collected from a child under 13, we will delete it promptly.
Your Choices
While we do not offer formal access/correction/deletion mechanisms, you may contact us at any time with questions or requests regarding your information.
How to Contact Us
If you have any privacy-related questions, please reach out to us at: